Garage door repair questions
Short answers to what people ask before they call about garage door repair in Massachusetts. Each answer links to the page with the full explanation.
Springs
Can I replace a broken garage door spring myself?
No. Torsion springs store enough tension to cause serious injury when they're released. Keep the door closed, don't run the opener, and see spring repair.
Should both springs be replaced together?
On a door with two springs, both have done the same number of open-and-close cycles. When one breaks, the other is usually close behind, so replacing the pair is common.
Tracks, cables and panels
What should I do if my door comes off its track?
Stop using it and keep people and cars clear. Don't force it with the opener. See off-track repair for safe first steps.
My lift cable is frayed. Is it urgent?
Yes. A frayed cable can snap and let one side of the door drop. See cable replacement.
Can one damaged panel be replaced?
Often it can, if a matching section is still made for your door. See panel replacement.
Openers, remotes and keypads
Can a broken opener be repaired instead of replaced?
Many faults, such as worn gears, misaligned sensors or a failed remote, can be repaired. See opener repair.
Do I need a smart opener?
Only if you want to open, close or watch the garage from your phone. See opener installation.
Why does my keypad light up but the door doesn't open?
Common causes are a weak keypad battery, a lost pairing with the opener, or a lock setting on the wall control.
Service, hours and warranty
Are you open 24/7?
Yes. Johnny Garage Door Service is open 24/7, including for emergency calls. Call (888) 655-6712.
Do repairs come with a warranty?
Yes. We provide a 90-day parts and labor warranty.
Are you licensed?
We hold Massachusetts Home Improvement Contractor license #217846.
Which towns do you serve?
Select towns in seven Massachusetts counties. See locations for the full list.
How much does a repair cost?
It depends on the part, the door and the opener. Call or book to ask about your door.